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45 Gilby Rd, Mount Waverley VIC 3149

Working Days/Hours

Mon - Fri / 9:00AM - 5:00PM

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    Frequently Asked Questions

    Order delays can occur due to a range of factors. One common reason is the high demand for a particular product or service, which can result in longer processing and shipping times. In some cases, unexpected inventory shortages or backorders can also contribute to delays. Additionally, logistical challenges, such as transportation issues or inclement weather, may impact the timely delivery of your order. Rest assured that the company is working diligently to fulfill your order as quickly as possible and appreciates your patience during this time. If you have any specific concerns or would like more information about your delayed order, we encourage you to reach out to our customer support team via [email protected] for further assistance.

    If your order is in production and involves a personalized gift, it is important to note that refunds may not be possible. This is because personalized items are typically created specifically for each customer and cannot be easily resold or returned to stock. Once production has started on a personalized gift, it becomes difficult to halt the process or modify the item.

    To avoid any confusion or disappointment, it is crucial to carefully review the terms and conditions, as well as the refund policy, before placing an order for personalized gifts. If you have concerns or questions about cancelling an order containing a personalized item that is already in production, it is recommended to contact the customer support team via [email protected] promptly. They will be able to provide you with the most accurate information and assist you further based on the specific details of your order.

    To modify an order, contact customer support promptly and provide your order details. Inquire about modification options, considering personalized gifts in production. Follow instructions given by the representative and request confirmation of the modification. Note that modifying orders with personalized gifts may have limitations based on the company's policies.

    Please use this page for details.

    To request a refund for an order with a personalized gift in production:

    1. Contact customer support promptly.
    2. Inquire about refund eligibility given the personalized nature of the item.
    3. Follow instructions provided by the representative.
    4. If required, return the product as instructed.
    5. Request confirmation of the refund.

    Note that refund possibilities may be limited based on the company's policies.

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