If your order is in production and involves a personalized gift, it is important to note that refunds may not be possible. This is because personalized items are typically created specifically for each customer and cannot be easily resold or returned to stock. Once production has started on a personalized gift, it becomes difficult to halt the process or modify the item.
To avoid any confusion or disappointment, it is crucial to carefully review the terms and conditions, as well as the refund policy, before placing an order for personalized gifts. If you have concerns or questions about cancelling an order containing a personalized item that is already in production, it is recommended to contact the customer support team via [email protected] promptly. They will be able to provide you with the most accurate information and assist you further based on the specific details of your order.