How do I get a refund?

To request a refund for an order with a personalized gift in production:

  1. Contact customer support promptly.
  2. Inquire about refund eligibility given the personalized nature of the item.
  3. Follow instructions provided by the representative.
  4. If required, return the product as instructed.
  5. Request confirmation of the refund.

Note that refund possibilities may be limited based on the company’s policies.